Shipping & Packaging
All items are made to order.
Please allow 3-5 day for your order to be made and 6-10 days for normal delivery.
Shipping prices mentioned upon checkout are for regular shipping with Canada Post. All items shipped to USA are sent using Small Packet USA
International and express shipping is available.
CANADA & USA: Prices vary due to weight and thickness of objects.
INTERNATIONAL: Depending on your country you may be subjected to additional fees. Hinterland Woods is not responsible for tax & custom fees, damage from delivery or lost deliveries.
All items are packaged securely
All sales are final. If for some reason you are unsatisfied with your purchase, please contact me as soon as possible.
Although every product is made with quality and attentiveness to endure daily usage, every piece is handmade and therefore should be handled with care.
Should your piece undergo damage due to wear, please contact me and we can see what we can arrange (shipping at customer’s cost + repair fee depending on damage circumstances)
All jewellery and hanging pieces are made of natural materials and finished with all natural wax and oils. Because of this it is highly recommended to NOT wear in water.
Tassels can be cared for by simple brushing them GENTLY with a clean comb to keep them in shape. If brushed to hard you my pull strings out.
Raw brass and copper may mark white clothing. It can be easily washed out.
Please note that raw brass and copper metal will develop patina over time. This is a natural process that I specifically chose to allow for certain pieces. If you choose to stop the natural process you can brighten your metal naturally with simple white vinegar. Apply using a brush or a drop of it on a cloth, but BE CAREFULLY TO AVIOD GETTING IT ON WOOD AND LEATHER.